Over 1000 customer experience professionals have studied online with us. You're in good company

Courses & Certifications

Customer Experience 101


This course covers the basics of building a winning customer experience strategy. From planning to implementation - we've got you covered.

Enroll (Free)

Customer Experience 101 Certification

Take the skills you've learned in Customer Experience 101 and become a certified CX pro. You must score higher than 65% on our 22-question test to get your certificate.

Enroll ($399)

Retail Customer Experience

Coming soon

This course shows you how to build a winning customer experience strategy for retail. (Coming Soon)

Enroll (Coming soon)

What is CX Academy?

CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.

CX Academy is an industry leading online academy consisting of multiple different courses and certifications such as the 8-lesson online video program for Customer Experience 101.

All our courses are built with video lectures and additional resources such as ebooks, template, tests and quizzes and one on one coaching and all lessons are available in presentation format.


Antti Seppälä

CEO & Entrepreneur

”CX Academy delivered me relevant cutting edge CX knowledge in a form of easy to consume courses. This training has allowed me to execute an impactful CX program for my team.”

Tero Ylönen

Chief Marketing Officer

”I was looking for an entry level course on CX with all the most important factors to educate my staff. Each and everyone in the company took the course and loved it – this really made impact!”

Stephen Roux

Investor & CEO

”I have worked with Jaakko (program teacher) on numerous projects. He can really put complex things in an easy to understand form so that learning is easy – would recommend this course to any marketing professional!"

Why get certified?

  1. You'll be recognized as a certified customer experience professional.
  2. You'll get the latest industry knowledge around customer experience to stay ahead of the curve.
  3. Exclusive opportunity to join our community at CX forum and explore unlimited opportunities to network with industry experts, influencers, and our thriving community.
  4. Everyone who enrolls in CX Academy will get the opportunity to become a contributor for the Feedbackly Blog. Your post will be put in front of thousands of readers!

Meet your coach


Jaakko Männistö

Jaakko is a startup entrepreneur, founder and award winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland - Yrittäjä.io.

He is a keynote speaker, who talks about everything from entrepreneurial stories to day to day human communications, personal branding and of course customer experience. He is also the author of the book "The Journey - How to create the happiest customers in the world"

He enjoys coaching golf, sailing, smoothies and doing triathlons. When he is not able to find any wind or customers his time goes writing and building wooden surfboards. Everything you need to know about him, you may find here jaakkomannisto

What Are You Waiting For?

CX Academy and certification will help you to take the next step in your career and help you grow your business.